El
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Recent activity by El-
Troubleshooting Chilled Points
If you are having difficulty redeeming your Chilled Points please read our trouble shooting tips below. Chilled Points must be redeemed within 7 days of your visit. If you do not redeem your poi...
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Young people in our pubs
Young people (under 18s) are very welcome in our pubs and restaurants but, because we sell alcohol, we do have some restrictions on when children can and young people can be in our pubs. Under the...
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Contact Us
In Chilled Pubs we operate a 'HELPDESK' system. Here are the different ways that you can get help: You can help yourself via our HELP CENTRE. It has all of the latest details of everything to do...
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Gluten Allergy or Intolerance
Gluten Allergy or IntoleranceIf you have a gluten allergy or intolerance, please tell a member of our team before you order.We take allergies extremely seriously. All orders for guests with allergi...
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Vegan options
Vegan OptionsOur paper menu identifies vegan dishes with a carrot symbol and vegetarian dishes have a ‘V’ symbol and our app and website identifies this within the ‘Allergens’ section of each dish....
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Drinking Alcohol in our Pubs
Challenge 25 Please remember to bring ID with you if you want to drink any alcohol in our pub We operate a Challenge 25 policy which means if you want to buy or drink alcohol and you look under...