We want everyone to feel welcome and confident dining with us in our Chilled Pubs.
We understand how important it is to feel reassured when eating out with a food allergy, coeliac disease or an intolerance. That's why we take dietary requirements seriously and have procedures in place to help you make informed choices and enjoy your visit.
We use flour without gluten-containing ingredients in many of our recipes, have a separate fryer for suitable dishes and can often adapt meals to meet your dietary needs.
Please tell us about your dietary requirements before ordering.
If you have coeliac disease, a wheat allergy, gluten intolerance or another food allergy, one of our Managers will be happy to talk you through our menu, check the allergen information, explain this to you and personally take/supervise the taking of your order.
To make sure we can give your requirements the attention they deserve, please order directly with a Manager and please do not order through the Chilled Pubs App.
Dishes without gluten-containing ingredients – WG
We've made it easier to find dishes prepared without gluten-containing ingredients by marking them with a WG symbol on our printed menus.
We take care when preparing these dishes and follow procedures designed to minimise the risk of unintended allergen cross-contact.
But, as our kitchens also prepare food containing gluten, we cannot completely eliminate the possibility of traces being present. Increasingly, some ingredients may also carry a manufacturer's may contain warning because of how they are produced or handled by the manufacturer. We have a separate section of our allergy information which highlights this.
For these reasons, our WG dishes are described as made without gluten-containing ingredients, rather than certified or guaranteed gluten-free.
Our Managers can explain the ingredients, preparation methods and any relevant allergen warnings to help you decide which dishes are suitable for you.
Making more dishes suitable for you – O
We know that having dietary requirements shouldn't mean missing out on your favourite dishes!
Some of our meals can be adapted by removing or replacing particular ingredients, such as swapping bread for rice.
We've marked these dishes with an O symbol on our menus to show that an alternative may be available.
Please speak to a Manager, who will be delighted to explain what we can offer.
Fried foods
We have a separate fryer for dishes made without gluten-containing ingredients, helping us to reduce the risk of cross-contact during cooking.
As this fryer is located alongside another fryer used for foods containing gluten, there always remains a possibility of unintended cross-contact.
If you have coeliac disease or a wheat allergy, please discuss fried dishes with a Manager before ordering so we can explain our cooking arrangements and help you make an informed choice.
We can also offer alternative cooking methods for some dishes. For example, we may be able to oven-bake sweet potato wedges or pan-fry chicken instead of cooking it in batter.
Just ask us – we'll always be happy to explore the options with you.
Big Yakitori Sticks
Our Big Yakitori Sticks can be enjoyed with a choice of sides.
Where you see a WG symbol alongside a Big Yakitori Stick, this applies to the stick itself, rather than the sides you choose to accompany it.
Please check the allergen information for each side separately, or ask a Manager to help you put together a meal that meets your dietary requirements.
Wood-fired pizzas
We love our wood-fired pizzas, but unfortunately we're unable to offer pizzas suitable for guests who need to avoid gluten.
Each of our pubs has one wood-fired pizza oven, and our traditional pizza dough contains gluten. We also use semolina which is made from wheat, when opening out our pizzas.
Because flour and semolina are used throughout our pizza preparation area and oven, we cannot sufficiently control the risk of gluten cross-contact when preparing and cooking a pizza.
Can I bring my own gluten-free pizza base?
We completely understand why you might want to bring your own base. Unfortunately, even with a gluten-free base, the risk of cross-contact in our pizza preparation area and wood-fired oven remains too high for us to cook it safely.
We'd be delighted to help you find another dish on our menu that may be suitable for you.
We're always happy to help.
If you have any questions about ingredients, allergens or how we prepare our food, please speak to one of our Managers.
We want you to feel informed, comfortable and well looked after whenever you visit Chilled Pubs.